Privacy policy

At TJ Auto Parts, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By using our website or making a purchase, you agree to the practices described in this Privacy Policy. Please read this policy carefully to understand how we collect, use, and protect your personal information.

1. Collection of Personal Information

We may collect the following types of personal information when you interact with us:

• Contact information: Name, email address, phone number, and shipping address.
• Payment information: Credit card details and billing information.
• Purchase information: Order history and product preferences.
• Other details: Information you provide when contacting us for customer service or subscribing to our newsletters.

We collect personal information directly from you when you use our website, create an account, place an order, or contact us. We may also collect information through cookies and other tracking technologies as you browse our site.

2. Use of Personal Information

We may use your personal information for the following purposes:

• To process and fulfil orders: We need your information to process payments, arrange shipping, and provide order updates.
• To improve customer service: We use your information to respond to inquiries, provide support, and ensure the accuracy of our records.
• To communicate promotions and marketing materials: With your consent, we may send you promotional emails, product updates, and other marketing communications. You can opt out of these communications at any time.
• To enhance user experience: We use your information to personalize your shopping experience and make our website more responsive to your preferences.

3. Disclosure of Personal Information

We do not sell, rent, or trade your personal information to third parties. However, we may disclose your information to third parties in the following circumstances:

• Service providers: We may share information with trusted third-party service providers (such as payment processors, shipping companies, and marketing agencies) to assist in operating our business and providing services to you.
• Legal obligations: We may disclose your information if required by law or in response to lawful requests by public authorities, such as to comply with a subpoena, legal process, or government request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. Data Security

We take the security of your personal information seriously. We implement reasonable physical, electronic, and managerial safeguards to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction of Personal Information

You have the right to access the personal information we hold about you. If you would like to review, update, or correct any of your personal details, please contact us at contact@tjautoparts.com.au. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing experience, analyse site usage, and tailor our marketing efforts. Cookies are small files stored on your device that help us recognise you when you visit our site. You can manage cookie preferences in your browser settings, but disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to external sites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read their privacy policies before providing any personal information.

8. Opting Out of Marketing Communications

If you no longer wish to receive marketing communications from us, you can opt out at any time by clicking the “unsubscribe” link in the email or by contacting us at contact@tjautoparts.com.au

9. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.

11. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect as of the date it is posted. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at contact@tjautoparts.com.au

Thank you for trusting TJ Auto Parts with your personal information. We are dedicated to protecting your privacy and ensuring a safe and secure shopping experience.