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This website is operated by TJ Auto Parts. Throughout the site, the terms “we”, “us” and “our” refer to TJ Auto Parts.
By browsing, accessing, using this website, creating an account, submitting an enquiry, using our Parts Finder, placing an order, purchasing goods, arranging a customer pickup, or using any service made available by TJ Auto Parts, you agree to be bound by these Terms and Conditions.
These Terms apply to all users of the website, including customers, browsers, trade customers, account holders, vendors, merchants, contributors of content, and any other person who accesses or uses our website or services.
These Terms apply together with any other policies referenced on our website, including our Returns, Refunds & Warranty Policy, Privacy Policy, Shipping Policy, and any product specific terms shown at the time of purchase.
Please read these Terms carefully before using our website or placing an order.
If you do not agree to these Terms, you must not access our website, use our services, place an order, or arrange a customer pickup.
Our store is hosted on Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products and services to customers.
We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of our website after changes are posted means you accept those changes.
By using this website or placing an order, you confirm that you are at least 18 years of age, or the age of majority in your state, territory, or country of residence.
You confirm that you have the legal right and ability to enter into a legally binding agreement with TJ Auto Parts.
You must not use our website, products, or services for any illegal, unlawful, fraudulent, or unauthorised purpose.
You must not use our website in a way that breaches any applicable law, regulation, copyright, trademark, intellectual property right, or third party right.
You must not transmit viruses, malware, worms, malicious code, or anything that may damage, interrupt, or interfere with the operation of our website, systems, services, payment systems, or customer data.
A breach of these Terms may result in cancellation of orders, refusal of service, suspension of access, closure of an account, or any other action we consider appropriate.
We reserve the right to refuse service, cancel orders, limit purchases, request verification, or decline transactions at our discretion, subject to applicable law.
We may refuse service where we reasonably believe there has been fraud, abuse, incorrect information, suspicious ordering activity, misuse of our website, misuse of our policies, or behaviour that is abusive, threatening, dishonest, unreasonable, or harmful to our business.
You agree not to reproduce, duplicate, copy, sell, resell, scrape, exploit, or misuse any part of our website, services, product data, images, descriptions, pricing, fitment information, content, or systems without our written permission.
Headings in these Terms are included for convenience only and do not limit or affect the meaning of these Terms.
Customers may create an account with TJ Auto Parts to access certain features, manage orders, save details, or use services available through our website.
If you create an account, you agree to provide accurate, complete, and current information.
You are responsible for keeping your account login details secure.
You are responsible for all activity that occurs under your account, including orders placed, addresses entered, payment details used, vehicle details submitted, and any information provided through your account.
You must notify TJ Auto Parts immediately if you believe your account has been accessed without authorisation or your login details are no longer secure.
TJ Auto Parts may suspend, close, or restrict an account if we reasonably believe it has been misused, accessed unlawfully, used fraudulently, or used in breach of these Terms.
We aim to keep website information as accurate and current as possible. However, product information may be supplied by manufacturers, distributors, data providers, catalogue providers, or third party systems.
We do not guarantee that all information on our website is complete, accurate, current, or free from errors at all times.
Product information, fitment data, descriptions, specifications, dimensions, weights, images, availability, pricing, shipping costs, and delivery estimates may change without notice.
Information on our website is provided as general information only. Customers must confirm suitability before purchase where fitment, dimensions, specifications, appearance, or compatibility are critical.
TJ Auto Parts reserves the right to alter, correct, update, remove, or amend information published on the website if we consider it incorrect, incomplete, outdated, or misleading.
Product images are for illustration purposes only unless stated otherwise.
Images may be generic, may show a different angle or packaging, or may represent a product range rather than the exact item supplied.
Packaging, branding, colour, label design, country of manufacture, superseded part numbers, included accessories, and minor product appearance may vary due to manufacturer, supplier, or distributor updates.
A variation in packaging, label design, colour, branding, or minor appearance does not automatically mean the product is incorrect, faulty, counterfeit, or not genuine.
Where exact product appearance, packaging, date code, country of manufacture, or specification is important, the customer must contact TJ Auto Parts before purchase for confirmation.
Automotive parts can vary depending on make, model, year, build date, engine, body type, trim level, transmission, production changes, market region, and vehicle modifications.
Customers are responsible for confirming that a product is suitable for their vehicle before placing an order.
TJ Auto Parts provides a Parts Finder service to assist with fitment confirmation. To assist with fitment, customers may be asked to provide details such as registration number, state, VIN, make, model, year, engine, trim, build date, or other vehicle information.
Fitment is only guaranteed where:
• Accurate vehicle details are provided by the customer before purchase
• TJ Auto Parts confirms the part as suitable in writing
• The vehicle has not been modified in a way that affects fitment
• The supplied vehicle information is complete and correct
Where a customer orders without requesting fitment confirmation, provides incorrect or incomplete vehicle details, selects the wrong item, or purchases a part based on their own research, any return will be treated in accordance with our Returns, Refunds & Warranty Policy.
Customers are responsible for confirming suitability where a vehicle has been modified from factory specification.
This includes, but is not limited to, engine swaps, brake upgrades, suspension modifications, aftermarket wheels, performance modifications, body conversions, imported models, grey imports, custom wiring, tuning changes, deleted components, or non factory parts.
TJ Auto Parts is not responsible for fitment issues caused by vehicle modifications unless we have been told about the modification before purchase and confirmed compatibility in writing.
Product availability shown on our website may not always reflect live supplier or warehouse stock.
Some products may be held in our own stock, while others may be sourced from suppliers, distributors, manufacturers, or third party warehouses after an order is placed.
We reserve the right to cancel, refund, partially fulfil, substitute by agreement, or contact the customer where a product is unavailable, discontinued, delayed, incorrectly listed, or affected by supplier stock issues.
If an item is unavailable, we may offer an alternative, wait for stock, provide an estimated delay, or issue a refund.
A special order item is any product that TJ Auto Parts does not normally keep in stock and orders from a supplier, manufacturer, distributor, or overseas source specifically to fulfil a customer order.
Special order items are final sale and cannot be cancelled, returned, exchanged, or refunded for change of mind once the order has been placed with the supplier.
This includes situations where the customer no longer requires the item, sells the vehicle, changes their mind, orders the wrong part, or experiences a delay outside the control of TJ Auto Parts.
Special order items may still be eligible for a remedy if they are faulty, incorrectly supplied, or otherwise covered under Australian Consumer Law.
Some items may be sourced from overseas or specially imported for a customer.
Overseas and imported items may be subject to longer lead times, customs delays, supplier delays, freight delays, exchange rate changes, international stock issues, and other circumstances outside the control of TJ Auto Parts.
Once an overseas or specially imported item has been ordered from the supplier, it cannot usually be cancelled, returned, exchanged, or refunded for change of mind.
We reserve the right to correct pricing errors, product errors, description errors, image errors, shipping errors, discount errors, availability errors, or any other website errors at any time, including after an order has been placed.
If an item is listed with an incorrect price, incorrect freight charge, incorrect discount, incorrect description, incorrect availability, or another obvious error, we may cancel the order and issue a refund.
We are not required to supply products at an incorrect price where the price was displayed in error.
Prices are subject to change without notice.
Promotions, discounts, coupon codes, sale pricing, and special offers are subject to change, cancellation, or withdrawal at any time.
Discount codes must be applied at checkout and cannot usually be applied after an order has been placed.
Discounts cannot be combined unless stated otherwise.
Promotions may exclude certain brands, products, bulky items, batteries, liquids, special order items, clearance items, trade orders, or other items at our discretion.
Placing an order on our website does not automatically mean the order has been accepted.
An order is accepted when we process, pack, dispatch, make available for pickup, or otherwise confirm acceptance of the order.
We may cancel or refuse an order before acceptance for reasons including, but not limited to:
• Product unavailable
• Pricing error
• Freight error
• Payment issue
• Suspected fraud
• Incorrect product listing
• Supplier cancellation
• Delivery restriction
• Dangerous goods restriction
• Incorrect customer information
• Verification not provided
• Abusive, threatening, or unreasonable conduct
If we cancel an order, we will issue a refund for any amount paid for the cancelled item or order.
Customers are responsible for providing complete and accurate information when placing an order.
This includes name, email address, phone number, billing address, delivery address, vehicle details, business details, and any other information required to fulfil the order.
TJ Auto Parts is not responsible for delays, failed deliveries, incorrect supply, failed pickup, or additional costs caused by incorrect, incomplete, or outdated customer information.
Additional charges may apply for address correction, redelivery, return to sender, refused delivery, or redispatch.
Orders must be paid in full before dispatch or pickup unless otherwise agreed in writing.
We may use third party payment providers to process transactions. Payment processing is subject to the terms and conditions of the relevant payment provider.
We reserve the right to cancel or hold orders where payment is declined, reversed, disputed, flagged as suspicious, or subject to chargeback.
If a customer initiates a chargeback or payment dispute without first attempting to resolve the matter with TJ Auto Parts, we reserve the right to provide all relevant order, delivery, communication, tracking, pickup, verification, and policy information to the payment provider.
TJ Auto Parts reserves the right to request identification, proof of payment, proof of address, or other verification before processing, dispatching, releasing, or handing over an order.
This may include, but is not limited to, Australian driver licence, passport, business registration details, payment verification, order confirmation, or other information reasonably required to confirm the order is genuine.
We may hold, cancel, or refund an order if verification is not provided, if the information provided does not match the order details, or if we reasonably suspect fraud, unauthorised payment use, identity misuse, or suspicious ordering activity.
Identification checks may be required for online orders, trade orders, high value orders, first time orders, suspicious orders, customer pickups, third party pickups, or any other order where TJ Auto Parts considers verification necessary.
Customer pickup is available by arrangement only, where offered by TJ Auto Parts.
Orders must be confirmed as ready for pickup before the customer attends the pickup location.
Customers must not attend for pickup until they have received confirmation that the order is ready.
Valid photo identification is required for customer pickups.
TJ Auto Parts may request identification, order confirmation, proof of payment, or other verification before releasing goods.
The name on the identification may need to match the order details, payment details, or authorised pickup person.
If someone else is collecting an order on behalf of the customer, TJ Auto Parts may require written authorisation from the customer and valid photo identification from the person collecting.
TJ Auto Parts may refuse to release an order if identification is not provided, the pickup person is not authorised, the details do not match, or we reasonably suspect fraud or unauthorised collection.
Once goods are collected and handed over, the customer or authorised pickup person is responsible for checking the order and safely transporting the goods.
Delivery timeframes are estimates only and are not guaranteed unless expressly stated in writing.
Shipping times may be affected by supplier delays, courier delays, public holidays, weather, incorrect address details, dangerous goods restrictions, bulky freight handling, regional or remote delivery locations, courier network issues, or events outside our control.
A delivery delay does not automatically entitle a customer to cancel an order or receive a refund once the order has been dispatched, unless required by Australian Consumer Law.
Customers are responsible for providing a complete and accurate delivery address.
Additional freight charges may apply for redelivery, address correction, refused delivery, return to sender, or redispatch.
Where Authority to Leave is selected, requested, provided to the courier, available through the courier, or otherwise authorised by the customer, the courier may leave the parcel at the delivery address without obtaining a signature.
The customer agrees that delivery is completed once the parcel is left at the nominated address in accordance with the Authority to Leave instructions or once the courier marks the parcel as delivered.
TJ Auto Parts is not responsible for theft, loss, weather damage, damage, missing parcels, or any other issue that occurs after a parcel has been delivered or left under Authority to Leave.
Customers are responsible for ensuring the delivery location is safe and suitable for unattended parcels.
If Authority to Leave is not provided, the customer must ensure someone is available to receive the delivery.
Additional charges may apply for missed delivery, redelivery, depot collection, return to sender, or redispatch.
Some items may be classified as bulky, heavy, fragile, liquid, dangerous goods, or restricted goods.
These items may be subject to additional freight charges, courier restrictions, delivery area restrictions, longer handling times, or cancellation where delivery is not available.
This may include, but is not limited to:
• Batteries
• Brake discs
• Oils
• Fluids
• Lubricants
• Additives
• Large or heavy parts
• Fragile items
• Oversized items
We reserve the right to contact the customer for additional freight charges, change the shipping method, restrict delivery areas, or cancel and refund an order where the selected shipping method is unsuitable or unavailable.
Batteries may be subject to dangerous goods, courier, transport, storage, and delivery restrictions.
Battery delivery may be limited to selected metro areas, including Sydney metro, depending on the product, courier, delivery address, and transport requirements.
If a battery order is placed for a location where delivery is unavailable, restricted, unsafe, uneconomical, or not supported by our courier network, TJ Auto Parts may cancel and refund the order.
Customers must not use PO Boxes, parcel lockers, or unsuitable delivery addresses for battery orders.
Original shipping costs, express shipping costs, insurance charges, packaging charges, payment fees, courier fees, handling charges, and any other order related costs are non refundable unless required by Australian Consumer Law.
Where shipping or delivery has already been completed, the shipping service is considered fulfilled.
Shipping and order related costs will not be refunded for change of mind returns, incorrectly ordered items, exchanges, refused deliveries, return to sender parcels, failed delivery due to customer error, or any return where TJ Auto Parts is not at fault.
Customers should contact TJ Auto Parts as soon as possible if they wish to cancel an order.
Cancellation requests are not guaranteed.
Orders cannot usually be cancelled once they have been packed, dispatched, made available for pickup, ordered from a supplier, specially imported, processed as a special order, or otherwise progressed beyond the point where cancellation is possible.
If an order is cancelled before dispatch and before supplier costs are incurred, a refund may be issued.
If supplier charges, payment fees, handling costs, freight costs, or other costs have already been incurred, these may be deducted from any refund where permitted by law.
Returns, refunds, exchanges, damaged items, incorrect items, warranty claims, and change of mind returns are governed by our Returns, Refunds & Warranty Policy.
Customers must read and agree to our Returns, Refunds & Warranty Policy before placing an order.
All returns must be approved by TJ Auto Parts before goods are sent back.
Goods sent back without approval may be refused, returned to sender, or held until applicable costs are paid.
Nothing in these Terms or our Returns, Refunds & Warranty Policy excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.
Products supplied by TJ Auto Parts are covered by Australian Consumer Law and any applicable manufacturer warranty.
Manufacturer warranties apply in addition to the rights and guarantees provided under Australian Consumer Law.
Warranty claims may require inspection, testing, diagnosis, or assessment by TJ Auto Parts, the manufacturer, distributor, supplier, or authorised warranty agent before an outcome can be determined.
Customers must provide all information reasonably required to assess a warranty claim, including proof of purchase, vehicle details, installation details, photos, videos, fault description, diagnostic reports, and any other supporting information requested.
Products must be returned to TJ Auto Parts or the nominated assessment location before a warranty outcome can be finalised.
Customers are responsible for ensuring that products are installed correctly and used for their intended purpose.
Automotive parts should be installed by a suitably qualified person where appropriate.
TJ Auto Parts is not responsible for issues caused by incorrect installation, incorrect diagnosis, incorrect part selection, misuse, modification, vehicle fault, poor maintenance, contamination, incorrect fluids, incorrect voltage, poor wiring, poor earthing, or use outside manufacturer specifications.
Customers must not continue using a product after a fault becomes known, as continued use may cause further damage and may affect any warranty assessment.
Unless required by Australian Consumer Law or approved by TJ Auto Parts in writing before the cost is incurred, TJ Auto Parts is not responsible for third party labour, diagnosis, installation, removal, towing, storage, hire car, downtime, lost income, lost profits, vehicle recovery, workshop fees, consequential loss, or related costs.
Customers must obtain written approval from TJ Auto Parts before incurring any third party costs if they intend to seek reimbursement.
Trade customers, workshops, resellers, dealers, and business customers are responsible for ensuring products are suitable for their intended use and application.
Trade pricing, account terms, special pricing, bulk pricing, and business arrangements may be subject to additional terms agreed in writing.
Unless agreed in writing, trade customers are responsible for their own customer enquiries, diagnosis, labour, installation, removal, and end customer claims.
Nothing in this section excludes any rights that cannot be excluded under Australian Consumer Law.
Our website may include access to third party tools, apps, payment providers, freight platforms, review platforms, fitment systems, finance providers, or external links.
We do not control third party websites, tools, platforms, or services and are not responsible for their content, accuracy, availability, security, policies, or performance.
Use of third party tools and links is at the customer’s own risk and may be subject to the terms and conditions of the relevant third party provider.
If you submit reviews, photos, videos, feedback, comments, suggestions, ideas, or other content to TJ Auto Parts, you grant us permission to use, reproduce, publish, display, edit, and share that content for business, customer service, operational, and marketing purposes.
You agree that any content you submit must be accurate, lawful, and not misleading.
You must not submit content that is false, defamatory, abusive, threatening, offensive, obscene, discriminatory, misleading, fraudulent, or that infringes the rights of another person or business.
TJ Auto Parts may monitor, edit, refuse, remove, or respond to content at its discretion.
We reserve the right to respond to reviews, feedback, complaints, or public statements where we believe a response is necessary to correct misinformation, protect our business, or provide relevant context.
By providing your phone number or email address to TJ Auto Parts, you agree that we may contact you about your order, enquiry, account, delivery, return, warranty claim, abandoned checkout, product availability, customer pickup, or other service related matters.
Where you opt in to marketing communications, you agree that TJ Auto Parts may send promotional emails, SMS messages, offers, reminders, product updates, or other marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.
Service related messages may still be sent where required to process an order, provide customer support, arrange delivery, arrange pickup, manage a return, or handle a warranty claim.
Message and data charges may apply depending on your mobile provider.
You agree not to access, interfere with, disrupt, damage, reverse engineer, scrape, copy, harvest, overload, or misuse any part of our website, systems, servers, data, product catalogue, product images, product descriptions, pricing, fitment data, or checkout process.
You must not attempt to bypass website security, interfere with payment systems, submit false information, place fraudulent orders, use stolen payment details, make false warranty claims, submit false chargebacks, or use the website in a way that disrupts the operation of TJ Auto Parts.
Any suspected fraudulent, abusive, dishonest, or illegal activity may be reported to payment providers, fraud prevention services, courier providers, law enforcement, or other relevant authorities.
You must not use our website, products, content, or services:
• For any unlawful purpose
• To submit false or misleading information
• To commit fraud or attempt fraud
• To harass, abuse, threaten, defame, or intimidate others
• To infringe intellectual property rights
• To upload or transmit viruses, malware, or malicious code
• To interfere with website security or functionality
• To scrape, copy, harvest, or misuse website data
• To impersonate another person or business
• To interfere with another customer’s use of the website
• To place orders using stolen, unauthorised, or fraudulent payment details
• To make false warranty claims, false chargebacks, or misleading complaints
We reserve the right to terminate access, cancel orders, refuse service, or take further action where these Terms are breached.
All website content, including text, graphics, product descriptions, product data, banners, images, logos, page layouts, design elements, videos, software, and other materials, is owned by or licensed to TJ Auto Parts unless otherwise stated.
You must not copy, reproduce, modify, distribute, publish, download, scrape, sell, resell, use commercially, or create derivative works from any part of our website or content without our written permission.
Manufacturer names, brand names, logos, product names, and trademarks remain the property of their respective owners and are used for identification and product description purposes only.
Your submission of personal information through our website is governed by our Privacy Policy.
By using our website or placing an order, you agree that we may collect, use, and disclose your personal information as reasonably required to process orders, provide customer service, arrange freight, arrange customer pickup, process payments, manage warranty claims, prevent fraud, comply with legal obligations, and operate our business.
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, fitment data, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, cancel, or refuse orders if any information is inaccurate at any time, including after an order has been placed.
We have no obligation to update, amend, or clarify information except as required by law.
To the maximum extent permitted by law, our website and services are provided on an “as is” and “as available” basis.
We do not guarantee that use of our website will be uninterrupted, timely, secure, error free, or free from viruses or other harmful components.
We do not guarantee that information obtained from our website will always be accurate, complete, current, or reliable.
To the maximum extent permitted by law, TJ Auto Parts, its directors, employees, contractors, suppliers, service providers, and related parties will not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including lost profits, lost revenue, lost savings, loss of data, replacement costs, downtime, business interruption, or similar damages arising from use of our website, services, or products.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot be excluded under Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.
Where a product has a minor failure, TJ Auto Parts may choose to provide a repair, replacement, refund, or other remedy in accordance with Australian Consumer Law.
Where a product has a major failure, customers may be entitled to choose a refund or replacement in accordance with Australian Consumer Law.
You agree to indemnify and hold harmless TJ Auto Parts, its directors, employees, contractors, suppliers, service providers, and related parties from any claim, demand, loss, damage, cost, or expense arising from:
• Your breach of these Terms
• Your misuse of our website or services
• Your breach of any law
• Your infringement of third party rights
• False, misleading, or incomplete information supplied by you
• Incorrect installation, misuse, or modification of products
• Any claim made by a third party arising from your conduct
This section applies to the maximum extent permitted by law.
To the maximum extent permitted by law, you release TJ Auto Parts, its directors, employees, contractors, suppliers, service providers, and related parties from claims, losses, liabilities, costs, expenses, or damages arising from your misuse of our website, breach of these Terms, incorrect information supplied by you, unauthorised account use, unauthorised payment use, fraudulent conduct, incorrect installation, incorrect product use, or failure to follow our instructions.
Nothing in this section excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.
If any part of these Terms is found to be unlawful, void, or unenforceable, that part will be severed to the extent necessary.
The remaining sections will continue to be valid and enforceable.
These Terms remain in effect unless terminated by either you or us.
You may stop using our website and services at any time.
We may terminate or suspend your access to our website, cancel orders, refuse service, or close an account if we believe you have breached these Terms or misused our website or services.
Any obligations or liabilities incurred before termination will survive termination.
These Terms, together with any policies posted on our website, form the entire agreement between you and TJ Auto Parts regarding your use of our website and services.
These Terms replace any prior versions, communications, or agreements relating to the same subject matter.
Any failure by TJ Auto Parts to enforce a right or provision under these Terms does not amount to a waiver of that right or provision.
You may not transfer, assign, or delegate your rights or obligations under these Terms without written approval from TJ Auto Parts.
TJ Auto Parts may assign, transfer, or subcontract its rights or obligations under these Terms where required for business, operational, legal, or commercial purposes.
These Terms are governed by the laws of New South Wales, Australia.
By using our website or placing an order, you agree that any dispute will be dealt with under the laws of New South Wales, Australia, subject to any rights you may have under Australian Consumer Law or other applicable laws.
We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.
It is the customer’s responsibility to review these Terms periodically.
Continued use of our website or services after changes are posted means you accept the updated Terms.
Questions about these Terms should be sent to:
Email: contact@tjautoparts.com.au
TJ Auto Parts Australia
ABN: 13 675 464 543