At TJ Auto Parts, we aim to provide fast, reliable and affordable shipping across Australia.
This Shipping Policy explains how orders are processed, dispatched, delivered and collected, including where freight restrictions, delivery delays, bulky goods, dangerous goods or courier issues apply.
By placing an order with TJ Auto Parts, you agree to this Shipping Policy, together with our Terms and Conditions and Returns, Refunds & Warranty Policy.
Shipping Rates
We offer free standard shipping on eligible orders over $150, excluding some bulky, heavy, dangerous goods, liquid, oversized or restricted items.
For eligible orders under $150:
- Standard shipping from $9.95
- Express shipping from $14.95
Some orders over $150 may still incur freight charges where the order contains bulky, heavy, dangerous goods, liquid, oversized, fragile or restricted items, or is being delivered to a regional, rural or remote location.
Shipping costs are calculated in the cart or at checkout based on the products ordered, delivery address, item size, item weight, courier availability and delivery method selected.
If you are unsure about a shipping cost, would like to organise your own courier or require a custom freight quote, please contact TJ Auto Parts before placing your order.
Bulky, Heavy and Restricted Items
Some items may be classified as bulky, heavy, fragile, liquid, dangerous goods or restricted goods.
These items may be subject to additional freight charges, delivery area restrictions, courier restrictions, longer handling times or cancellation where delivery is unavailable.
This may include, but is not limited to:
- Batteries
- Brake discs
- Oils
- Fluids
- Lubricants
- Additives
- Lift kits
- Large parts
- Heavy parts
- Oversized items
- Fragile items
Free shipping may not apply to bulky, heavy, dangerous goods, liquid, oversized, fragile or restricted items, or orders being delivered to regional, rural or remote locations.
If the shipping amount calculated at checkout is incorrect, unavailable or unsuitable for the item or delivery address, TJ Auto Parts may contact the customer to arrange an additional freight charge, change the shipping method, or cancel and refund the order.
Batteries
Batteries are subject to courier, dangerous goods, transport, storage and delivery restrictions.
Battery delivery may be limited to selected metropolitan areas, including Sydney metropolitan areas, depending on the battery type, delivery address, courier availability and transport requirements.
Battery orders cannot be sent to PO Boxes, parcel lockers or unsuitable delivery addresses.
If a battery order is placed for a delivery location where freight is unavailable, restricted, unsafe, uneconomical or unsupported by our courier network, TJ Auto Parts may cancel and refund the order.
Customers should contact TJ Auto Parts before ordering a battery if they are outside Sydney metropolitan areas or are unsure whether delivery is available to their location.
Shipping Carriers
TJ Auto Parts uses a range of courier and postal services depending on the item, delivery address, size, weight, value and shipping method selected.
While we may use Australia Post where possible, some orders must be sent with alternative courier services due to size, weight, dangerous goods restrictions, liquids, bulky items or courier network requirements.
The courier selected for an order is at the discretion of TJ Auto Parts unless otherwise agreed in writing before the order is placed.
Courier delivery procedures, depot collection options, redelivery processes, Authority to Leave rules and delivery timeframes may vary between carriers.
Dispatch and Handling
We aim to process and dispatch most orders within 1 to 2 business days.
Some orders may take longer to dispatch due to supplier stock, order-in items, special-order items, bulky goods, dangerous goods, payment checks, fitment checks, courier availability, public holidays or other operational factors.
Tracking details will be emailed once the order has been dispatched, where tracking is available.
If an order is delayed before dispatch, TJ Auto Parts will contact the customer where practical.
Delivery Timeframes
Delivery timeframes are estimates only and are not guaranteed unless TJ Auto Parts has confirmed a specific delivery arrangement in writing.
Delivery times may be affected by:
- Courier delays
- Supplier delays
- Public holidays
- Weather events
- Incorrect address details
- Missed deliveries
- Regional, rural or remote locations
- Dangerous goods restrictions
- Bulky freight handling
- Depot transfers
- Courier network issues
- Events outside the control of TJ Auto Parts
A delivery delay does not automatically entitle a customer to cancel an order or receive a refund once the order has been dispatched, unless required by Australian Consumer Law.
Express Shipping
Express shipping refers to the shipping service used after dispatch and does not guarantee same-day dispatch.
Express shipping may not be available for all items or delivery locations.
Express shipping may be unavailable for bulky, heavy, dangerous goods, liquid, oversized, fragile, regional, rural, remote or restricted items.
If express shipping is selected but cannot be used for the order, TJ Auto Parts may contact the customer to arrange an alternative shipping method.
Same-Day Delivery
Same-day delivery may be available for selected customers located within the Sydney metropolitan area.
This includes standard same-day delivery and evening same-day delivery options where available.
Standard same-day delivery is usually completed during business hours.
Evening same-day delivery may be available for eligible orders placed earlier in the day and is usually delivered between 6 PM and 9 PM.
Same-day delivery is not guaranteed and depends on:
- Item availability
- Item size and weight
- Delivery address
- Order time
- Driver availability
- Traffic conditions
- Courier or driver scheduling
- Payment confirmation
Customers must contact TJ Auto Parts before placing an order to confirm same-day delivery availability, cutoff times and delivery pricing.
Additional fees apply for same-day delivery.
Customer Pickup
Customer pickup is available by prior arrangement from:
TJ Auto Parts
14 Commercial Road
Kingsgrove NSW 2208
Please note that this location is not a physical retail shopfront. It is a warehouse and office location, and all pickups are strictly by appointment only. Customers cannot browse or purchase products onsite.
Customers must contact TJ Auto Parts before placing an order to confirm that pickup is available and arrange a collection time.
Customers must not attend the warehouse until TJ Auto Parts has confirmed that the order is ready for collection.
Valid photo identification is required for all customer pickups.
TJ Auto Parts may request identification, order confirmation, proof of payment or other verification before releasing goods.
The name on the identification may need to match the order details, payment details or authorised pickup person.
If someone else is collecting an order on behalf of the customer, TJ Auto Parts may require written authorisation from the customer and valid photo identification from the person collecting.
TJ Auto Parts may refuse to release an order if identification is not provided, the pickup person is not authorised, the details do not match, or we reasonably suspect fraud or unauthorised collection.
Once goods have been collected and handed over, the customer or authorised pickup person is responsible for checking the order and safely transporting the goods.
Authority to Leave
Authority to Leave may apply by default unless the customer requests otherwise before dispatch.
Where Authority to Leave is selected, requested, provided to the courier, available through the courier or otherwise authorised by the customer, the courier may leave the parcel at the delivery address without obtaining a signature.
The customer agrees that delivery is completed once the parcel is left at the nominated address in accordance with the Authority to Leave instructions, or once the courier marks the parcel as delivered.
TJ Auto Parts is not responsible for theft, loss, weather damage, missing parcels or any other issue that occurs after a parcel has been delivered or left under Authority to Leave.
Customers are responsible for ensuring the delivery location is safe and suitable for unattended parcels.
If the customer does not want Authority to Leave, they must contact TJ Auto Parts before the order is dispatched.
Signature on delivery may be available for some Australia Post deliveries for an additional fee, where supported by the carrier.
Missed Delivery, Redelivery and Depot Collection
If no one is available to receive a delivery, the courier may leave the parcel, attempt redelivery, take the parcel to a depot or collection point, leave a card, or provide instructions through tracking.
Courier processes vary depending on the carrier and delivery location.
It is the customer’s responsibility to monitor tracking, collect parcels from depots or collection points, arrange redelivery where required, and respond to courier delivery instructions.
Additional charges may apply for missed delivery, redelivery, depot storage, address correction, return to sender or redispatch.
Incorrect Address Details
Customers are responsible for providing complete and accurate delivery details when placing an order.
This includes the business name, unit number, street number, street name, suburb, postcode, state, phone number and any delivery instructions required by the courier.
TJ Auto Parts is not responsible for delays, failed deliveries, lost parcels, return-to-sender parcels or additional costs caused by incorrect, incomplete or outdated delivery information provided by the customer.
Additional charges may apply for address correction, redelivery, return to sender or redispatch.
Return to Sender and Refused Deliveries
If an order is returned to TJ Auto Parts due to incorrect address details, failed delivery, refused delivery, non-collection, courier access issues or customer error, the customer may be responsible for any return freight, redelivery fees, courier fees, handling charges and redispatch costs.
Original shipping costs are not refundable where the shipping service has already been provided, unless required by Australian Consumer Law.
If the customer chooses to cancel the order after a return-to-sender event, any costs already incurred may be deducted from the refund where permitted by law.
Order-In, Custom and Special-Order Items
Some products are ordered from suppliers after the customer places an order.
These items may have extended processing, dispatch or transit times depending on supplier availability, warehouse processing, freight movement and courier timeframes.
Estimated timeframes are available upon request.
Customers should contact TJ Auto Parts before ordering if they require an item urgently or need confirmation of stock availability.
Special-order, order-in-only, overseas, imported or custom-sourced items may be subject to additional terms under our Terms and Conditions and Returns, Refunds & Warranty Policy.
Split Shipments
TJ Auto Parts may dispatch items from the same order separately where items are located in different warehouses, supplied by different suppliers, delayed, bulky, restricted or better suited to separate shipping methods.
Where an order is split into multiple shipments, tracking details may be provided separately.
Damaged Goods in Transit
Customers must inspect their order as soon as it is received.
If an item arrives damaged, the customer must notify TJ Auto Parts within 48 hours of delivery.
Please email contact@tjautoparts.com.au with:
- Order number
- Clear photos of the damaged item
- Clear photos of the packaging
- Photos of the shipping labels
- A description of the issue
Customers must keep the item, packaging, labels, cartons and any damaged materials until the claim is resolved.
Do not install, use, dispose of or return the item until TJ Auto Parts provides instructions.
Failure to report transit damage within 48 hours may affect our ability to lodge a claim with the freight provider.
Lost or Missing Parcels
If tracking shows that a parcel has not been delivered or appears to be delayed, TJ Auto Parts will assist with courier enquiries where possible.
Courier investigations can take time, and outcomes depend on the carrier’s investigation process.
If tracking shows the order has been delivered to the nominated address, the delivery may be considered complete unless the courier confirms otherwise.
Where Authority to Leave applies, TJ Auto Parts is not responsible for theft, loss, damage or missing parcels after delivery has been completed.
Original Shipping and Order-Related Costs
Original shipping costs, express shipping costs, insurance charges, packaging charges, payment fees, courier fees, handling charges and other order-related costs are non-refundable unless required by Australian Consumer Law.
Where shipping or delivery has already been completed, the shipping service is considered fulfilled.
Shipping and order-related costs will not be refunded for change-of-mind returns, incorrectly ordered items, exchanges, refused deliveries, return-to-sender parcels, failed delivery due to customer error, or any return where TJ Auto Parts is not at fault.
Contact
For shipping, delivery, pickup, damaged goods or freight enquiries, please contact:
Email: contact@tjautoparts.com.au